Terms and Conditions

Last Updated: January 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of Nordic Journeys Finland Agency's ("we," "us," "our") website and services. By accessing our website or booking our services, you agree to be bound by these Terms.

2. Definitions

  • "Client" or "You": The person or entity booking services through Nordic Journeys Finland Agency
  • "Services": All travel services, tours, accommodations, and related offerings provided by us
  • "Booking": A confirmed reservation for any of our services
  • "Website": nordicjourneyfi.com and all associated pages

3. Booking and Payment

3.1 Booking Process

  • All bookings are subject to availability
  • A booking is confirmed only when you receive written confirmation from us
  • We reserve the right to decline any booking at our discretion

3.2 Payment Terms

  • A deposit of 30% is required to confirm your booking
  • The remaining balance is due 30 days before your travel date
  • Payment can be made via bank transfer, credit card, or other agreed methods
  • All prices are in Euros (EUR) unless otherwise stated

3.3 Price Changes

  • Prices are subject to change until your booking is confirmed
  • We reserve the right to adjust prices due to currency fluctuations, fuel surcharges, or changes in taxes

4. Cancellation and Refund Policy

4.1 Cancellation by Client

  • More than 60 days before travel: Full refund minus 10% administration fee
  • 30-60 days before travel: 50% refund
  • 15-29 days before travel: 25% refund
  • Less than 15 days before travel: No refund

4.2 Cancellation by Us

  • We reserve the right to cancel any booking due to force majeure, insufficient bookings, or other circumstances beyond our control
  • In case of cancellation by us, you will receive a full refund or alternative arrangements

4.3 Changes to Bookings

  • Changes requested more than 30 days before travel: Subject to availability and a €50 amendment fee
  • Changes requested less than 30 days before travel: May not be possible; treated as cancellation and rebooking

5. Travel Insurance

  • We strongly recommend purchasing comprehensive travel insurance
  • Travel insurance should cover cancellation, medical expenses, personal liability, and personal property
  • We are not liable for any losses that would be covered by travel insurance

6. Your Responsibilities

6.1 Travel Documents

  • You are responsible for ensuring you have valid travel documents (passport, visas, etc.)
  • We are not liable for any issues arising from invalid or missing travel documents

6.2 Health Requirements

  • You must inform us of any medical conditions, dietary requirements, or disabilities that may affect your travel
  • You are responsible for ensuring you meet all health requirements for travel

6.3 Behavior

  • You must conduct yourself in a responsible manner
  • We reserve the right to terminate services if your behavior is deemed inappropriate or dangerous

7. Our Responsibilities

7.1 Service Delivery

  • We will provide the services as described in your booking confirmation
  • We work with reputable partners but do not directly control their operations

7.2 Changes to Itinerary

  • We reserve the right to make minor changes to your itinerary
  • Major changes will be communicated to you as soon as possible

8. Liability and Limitations

8.1 Our Liability

  • We act as an intermediary between you and service providers (hotels, tour operators, etc.)
  • Our liability is limited to the total value of your booking
  • We are not liable for injuries, losses, or damages caused by third-party service providers

8.2 Force Majeure

  • We are not liable for failure to perform our obligations due to circumstances beyond our control, including:
    • Natural disasters
    • War, terrorism, or civil unrest
    • Strikes or labor disputes
    • Government actions
    • Pandemics or health emergencies

8.3 Exclusions

We are not liable for:

  • Loss or damage to personal property
  • Personal injury or illness
  • Travel delays or cancellations by third parties
  • Additional expenses incurred due to circumstances beyond our control

9. Complaints and Disputes

9.1 Making a Complaint

  • Complaints should be made in writing within 28 days of the end of your travel
  • We will investigate and respond within 28 days of receiving your complaint

9.2 Resolution

  • We aim to resolve all disputes amicably
  • If we cannot reach a resolution, the matter may be referred to mediation or arbitration

10. Intellectual Property

  • All content on our website is protected by copyright and other intellectual property rights
  • You may not reproduce, distribute, or use our content without written permission

11. Data Protection

  • We collect and process your personal data in accordance with our Privacy Policy
  • By booking with us, you consent to the collection and use of your data as described

12. Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content or practices of third-party websites

13. Governing Law

  • These Terms are governed by the laws of Finland
  • Any disputes will be subject to the exclusive jurisdiction of Finnish courts

14. Changes to Terms

  • We may update these Terms from time to time
  • Changes will be posted on our website with an updated "Last Updated" date
  • Continued use of our services constitutes acceptance of the updated Terms

15. Severability

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force

16. Entire Agreement

  • These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and us

17. Contact Information

For questions about these Terms and Conditions, please contact us:

Nordic Journeys Finland Agency Antinkatu 3D 00100 Helsinki, Finland Email: info@nordicjourneyfi.com Phone: +358 10 508 5280

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.